Privacy Policy

1. Introduction

Phet Bua ("we", "us", "our") operates from 204 Phaholyothin Road, Chatuchak, Bangkok 10900, Thailand. This policy explains how we collect, use, and protect personal data submitted through our website at phetbuat.cyou. We take data handling seriously and aim to be transparent about our practices.

This policy applies to all personal information collected via the contact form, by email, by telephone, and through cookies and analytics tools on the website.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

Information you provide

• Full name
• Email address
• Telephone number (if provided)
• Details about your watch or enquiry submitted via the contact form

Information collected automatically

• IP address and browser type (via server logs)
• Pages visited and time spent (via analytics cookies if consent is given)
• Cookie preference settings (stored locally on your device)

Legal basis for processing

We process personal data on the following bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA): consent (for marketing and analytics), contractual necessity (to respond to a service enquiry), and legitimate interest (for security and fraud prevention).

Data retention

Contact enquiry data is retained for up to 36 months from last contact. Service records relating to completed work are retained for up to seven years for legal and warranty reference. Analytics data is aggregated and anonymised after 26 months.

3. How We Use Your Data

• To respond to your enquiry or service request
• To prepare and share a written assessment of your watch
• To communicate updates during the service process
• To maintain a service record on completion
• To understand how the website is used and improve its content
• To comply with legal obligations

We do not sell personal data to third parties. We do not send unsolicited marketing communications. If you provide consent on the contact form, we may send occasional information about our services — you may withdraw consent at any time by emailing [email protected].

Third-party services

We may use the following third-party tools which process data as data processors on our behalf: Google Analytics (website traffic analysis), and Google Maps (embedded map on the contact page). These services operate under their own privacy terms. We encourage you to review them if relevant.

4. Data Protection Measures

• The website is served over HTTPS (SSL/TLS encryption in transit)
• Access to personal data is restricted to authorised personnel only
• Email and form data are stored on servers with access controls
• In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware, as required under applicable law

5. Cookies

We use cookies to enable basic site functionality and, with your consent, to collect anonymous usage data. Full details of the cookies used are available on our Cookie Policy page. You may manage cookie preferences at any time through that page.

6. Your Rights

Under Thailand's PDPA, you have the following rights in relation to personal data we hold about you:

• Right of access — to obtain a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion, subject to legal retention requirements
• Right to data portability — to receive data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting prior processing
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any right, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

The website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing each site's own policy before providing personal information.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us so we can delete it promptly.

9. Policy Updates

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website following any update constitutes acceptance of the revised policy. Material changes will be indicated clearly on the website for a reasonable period.

10. Contact

Data Controller: Phet Bua
204 Phaholyothin Road, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 83 715 9264